F.A.Q.
Which countries do you ship to?
We currently ship throughout Italy. We are working to expand our service to other European countries soon.
How long does shipping take?
Your order will be prepared within 24-48 business hours. Standard delivery time is 2-5 business days.
How can I track my order?
You'll receive an email with tracking information as soon as your package ships. You can track the delivery status in real time.
What payment methods do you accept?
We accept credit/debit cards and PayPal.
Can I change or cancel an order?
If your order hasn't shipped yet, please contact us as soon as possible by email and we'll do our best to help you.
Can I return a product?
Absolutely. You can request a return within 14 days of delivery, as long as the product is intact and unused.
How can I make a return?
Contact us by email with your order number. We'll walk you through the process step by step.
Are your products cruelty-free?
Yes, all our cosmetics are cruelty-free and not tested on animals.
Are the products natural?
We use high-quality natural ingredients, carefully selected to respect your skin and the environment.
Are the cosmetics suitable for sensitive skin?
Our formulas are designed to be gentle, but we always recommend reading the INCI and doing a small test on a limited area.
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